Conflict is a reality of your work life. No matter what your job or your position, you will encounter conflict situations. During this program, you'll learn to recognize the "faces" of conflict so you can manage them more effectively. You'll also learn how to gain control of your emotions, as well as manage other people's emotions respectfully. Finally, you'll learn how to reach a collaborative, win-win solution.

Audience :

Non-Managers, Front Line Managers, Mid-Level Managers

Time :

15.0 minute(s)

Objectives :

Features :

Prerequisites :

• None